Convert Visitors into Clients with WebChat & Hot Call Transfer
You want your customers’ in-person, online and telephone experience to be both professional and welcoming. London Lawyer Marketing can help you achieve that with the installation of customer conversion technologies for your website and phone system: WebChat and Hot Call Transfer. Call us to learn more about these services: 866-485-1702.
WebChat
Online Chat is a proven winner for law firm websites, cost-effectively increasing customer conversion (turning visitors to callers) by up to 40%. Click Chat Now and your visitors don’t even have to pick up the phone to get the help they need.
But what if it’s after hours? Or your site visitor started a query and then left? Have you lost that prospect?
WebChat, the latest client conversion technology, gives you a second chance to capture that prospect. It looks and acts like the Chat function your site visitors are familiar with, but with added functionality for your law firm.
With WebChat, the customers’ query is sent to your company via email or text message. If the prospect left your site before you had a chance to respond, you have their contact information so you can connect with them and your law firm is identified in the text or email. Use WebChat to answer questions or schedule appointments.
London Lawyer Marketing can help your law firm implement WebChat in English or Spanish, using email or text transcripts. Contact us online to learn more.
Hot Call Transfer
A “hot call transfer” is the result of a webchat that has experienced a keyword phase or phrases during the chat dialog. These phrases are predetermined. The chat operator will ask the prospective client if they want to speak with an attorney now. Upon which the chat operator calls the attorney and connects he or she with the prospective client. ensures callers reach the right person, right away, and your staff or attorney is prepped for the call. In other words, a hot call transfer allows your firm to make the very best first impression.
Hot call transfer technology let’s your intake staff gather basic information, check the availability of the attorney before transferring the call, and if the attorney is available, provide that information so he/she is prepared to talk.
- Clients don’t get transferred to answering machines. No dropped calls.
- Attorneys aren’t sideswiped by unexpected questions but can take a moment to familiarize themselves with the situation.
Contact London Lawyer Marketing
Call 866-485-1702 to talk with us about either of these client conversion technologies and how they could work for your law firm. Or contact us online to schedule an in-person or online visit. We work with law firms throughout the United States of America.
